Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return and due to hygiene reasons, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your item is faulty you must notify us within 7 days to be eligible for a return. Notification should be done via email.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Discount codes are provided exclusively by IMB Studio. Two separate discount codes/offers cannot be used together. It is one discount/offer per order. IMB Studio reserves the right to remove any promotion at any given time.
Deposits for training courses are non refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at imbstudio66@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item please notify us with 7 days by sending us an email and sending your item to our studio:
IMB STUDIO,
109B NEWPORT’S TERRACE,
WATERFORD,
X91 YN72
Shipping returns
To return your product, you should mail your product to:
IMB STUDIO,
109B NEWPORT’S TERRACE,
WATERFORD,
X91 YN72
.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us via email (imbstudio66@gmail.com)for questions related to refunds and returns.